This policy explains what information GlazeBay ("we", "us") handles, why, and what choices you have. It covers visitors to this website and the businesses we work with, as well as their customers who use a booking assistant we set up.
Who we are
GlazeBay sets up and manages online booking assistants for auto detailing businesses. GlazeBay is a trade name; the business behind it is named in each client agreement and on our invoices. You can reach us about anything in this policy at support@glazebay.com.
Visitors to this website
This website does not use analytics, advertising trackers or contact forms. If you email us, we keep your message and email address so we can reply. The site loads fonts from Google Fonts, which means your browser connects to Google's servers and Google receives your IP address.
Customers using a booking assistant
When a customer chats with a booking assistant on a detailing shop's website or booking page, the assistant may collect:
- name, email address and phone number
- vehicle details and the service requested
- the requested date and time, and for mobile services, the service address
- the messages exchanged in the chat
This information is used only to answer the customer's questions, check availability and book the appointment with that shop. The appointment is added to the shop's calendar, and the customer receives a calendar invitation by email. We handle this information on behalf of the shop. The shop decides how it uses its customer information. For questions about how a shop uses your details, please contact that shop directly.
Information about our clients
For the businesses we work with, we keep contact details, business information needed to set up the assistant (services, prices, hours and policies), calendar access the business has granted us, and billing records.
Service providers we use
We use trusted third-party services to run the booking assistants, and they process information on our behalf:
- Voiceflow: runs the chat assistant, including the AI models that generate replies
- Make: connects the assistant to the calendar
- Google (Google Calendar and Google Workspace): calendars, calendar invitations and email
- Netlify: hosts our website, demo pages and booking pages
- Stripe: processes our clients' payments. Card details are entered with Stripe and never stored by us
Some of these providers are located in the United States, so information may be processed outside your country.
How long we keep information
Appointments remain in the shop's calendar for as long as the shop keeps them. Chat transcripts are kept in the assistant platform so we can fix problems and improve answers. When a business stops working with us, we remove our access to its calendar and delete its assistant and chat transcripts within 30 days, unless we need to keep billing records for legal reasons.
We never
- sell personal information
- use customer information for our own marketing
- contact a shop's customers for any purpose other than their booking
Your choices and rights
You can ask us to access, correct or delete information we hold about you by emailing support@glazebay.com. Depending on where you live, you may have additional rights under local privacy laws, including the right to complain to your local data protection authority.
Children
Our services are meant for adults booking vehicle services. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will update the date at the top of this page.