These terms apply to businesses that use GlazeBay's booking assistant service. Your client agreement may add details for your account; where the two differ, the client agreement applies.
The service
GlazeBay sets up, hosts and manages a booking assistant for your business. GlazeBay is a trade name; the business that provides the service and bills you is named in your client agreement and on your invoices. The assistant answers customer questions using the information you give us and books appointments into your Google Calendar. The assistant is added to your website as a chat window (we provide the code, or add it for you if you give us access), and we provide a booking page link you can share anywhere, including if you don't have a website.
By default, the assistant books appointments up to 14 days in advance. Customers who want a later date are asked to contact you directly.
Free start
We set up the assistant for free. Nothing is charged until the assistant has booked your first 5 appointments. A booked appointment means an appointment created by the assistant in your calendar for a real customer. Test bookings do not count.
You can stop at any time during the free start and owe nothing. If the assistant has not booked 5 appointments within 30 days of going live, you can choose to stop and owe nothing, or keep using it at the regular price, in which case paid service starts at that point.
Fees and billing
- Setup: $2,499, one-time. This includes your first month of service.
- Monthly service: $299 per month, starting from the second month, charged in advance.
- The setup fee is non-refundable once charged, because the setup work is already complete at that point.
- Prices are in US dollars and do not include any taxes that may apply.
Payment
No card is needed to start. When the free start ends, we send you a secure payment link from our payment provider, Stripe. The setup fee is charged when you save your card there, and the monthly fee is then charged automatically to that card on the same day each month, from the second month onward. If the setup fee is not paid within 7 days of the link, or a later payment fails and is not fixed within 7 days, we may pause the assistant until it is.
Cancellation
You can cancel the monthly service at any time by emailing support@glazebay.com. Cancellation takes effect at the end of the month you have already paid for, and we do not refund partial months. After cancellation, we remove our access to your calendar and switch off the assistant.
Changes and fixes
Changes to your prices, hours or services are made within 24 hours of your request. If something isn't working as it should, fixing it is our top priority and we handle it as soon as possible.
Your responsibilities
- Give us accurate information about your services, prices, hours and policies, and tell us when it changes.
- Keep your calendar shared with us, and add appointments you take by phone or in person to that calendar, so the assistant knows when you are busy.
- Honor appointments the assistant books according to the information you provided.
- Have the right to share your business information and calendar with us.
Limitations
The assistant uses AI and may occasionally make mistakes. It is built to answer only from the information you provide and to send customers to you when it doesn't know an answer, but we cannot guarantee every reply is perfect. We do not guarantee a specific number of bookings or any level of revenue, because results depend on your traffic, pricing, availability and reputation.
The service relies on third-party platforms (such as Voiceflow, Make, Google and Netlify). We are not responsible for outages or changes on their side, but we will work to restore service as quickly as possible.
To the extent the law allows, our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim.
Privacy
How we handle information is described in our Privacy Policy.
Changes to these terms
We may update these terms. If we make a change that affects your account, we will let you know by email before it takes effect.
Contact
Questions about these terms: support@glazebay.com